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Privacy Policy

Al Galayel Equine Center and Al Galayel Veterinary Pharmacy

Effective date: 14 September 2026

Al Galayel Equine Center (“Al Galayel”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, retain, and protect personal data when you use our website, online store, contact forms, veterinary and pharmacy services, or communicate with us through WhatsApp, telephone, email, or other channels.

1. Information we collect

Depending on how you interact with us, we may collect:

  • Contact information: name, mobile or WhatsApp number, email address, delivery address, and business details.
  • Customer and transaction information: inquiries, quotations, orders, invoices, payment status, delivery details, appointments, and customer-support records.
  • Animal and service information: details you provide about horses, pets, livestock, or veterinary and pharmacy services connected to your request.
  • Communications: message content, documents, images, timestamps, and message delivery or read status where available.
  • Technical information: IP address, browser and device information, cookies, website usage data, and security logs.

2. How we use personal data

We use personal data to:

  • respond to inquiries and provide customer service;
  • prepare and send quotations, orders, invoices, receipts, documents, and service updates;
  • process purchases, deliveries, appointments, and veterinary or pharmacy services;
  • communicate through Odoo and the WhatsApp Business Platform;
  • send promotional communications where permitted and manage opt-out requests;
  • maintain accounting, operational, and legal records;
  • protect our systems, prevent fraud, and comply with applicable law.

3. WhatsApp, Meta, and Odoo

When you communicate with us through WhatsApp, your phone number, profile information made available by WhatsApp, message content, attachments, and message status may be processed through the WhatsApp Business Platform operated by Meta Platforms and through our Odoo business-management system. We use this information to respond to you and to send requested or relevant business communications such as quotations, invoices, receipts, order updates, and customer-support messages.

WhatsApp and Meta may process information under their own terms and privacy policies. Odoo and other service providers may process data on our behalf to host, store, secure, and deliver our business services.

You may stop marketing messages at any time by replying STOP on WhatsApp or by contacting us using the details below. Service-related messages may still be sent when necessary to complete a transaction or respond to your request.

4. Sharing and international processing

We may share personal data only as reasonably necessary with technology providers, payment processors, delivery providers, professional advisers, suppliers involved in fulfilling your request, and competent authorities where required by law. Some providers may process data outside Qatar. Where this occurs, we take reasonable steps to ensure appropriate safeguards are used.

5. Cookies and website technology

Our website may use essential cookies and similar technologies for security, shopping-cart functions, language preferences, login sessions, performance, and analytics. You can control cookies through your browser settings, although disabling essential cookies may affect website functionality.

6. Data retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, including customer service, transaction, accounting, warranty, dispute-resolution, security, and legal requirements. When data is no longer required, we take reasonable steps to delete or anonymize it.

7. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure. No electronic system or transmission method can be guaranteed to be completely secure.

8. Your privacy rights and data deletion

Subject to applicable law, you may request access to your personal data, correction of inaccurate data, withdrawal of consent, restriction or objection to certain processing, or deletion of data that is no longer required.

To request deletion of information associated with our website, Odoo, or WhatsApp services, email us with the subject Data Deletion Request or contact us on WhatsApp. Please identify the phone number or email address used to communicate with us. We may need to verify your identity before completing the request, and some information may be retained where required by law or for legitimate business records.

9. Children

Our website and commercial services are not directed to children. We do not knowingly collect personal data directly from children without appropriate authorization from a parent or legal guardian.

10. Changes to this Policy

We may update this Privacy Policy when our services, technology, or legal obligations change. The updated version will be posted on this page with a revised effective date.

11. Contact us

For privacy questions, requests, or complaints, contact:

Al Galayel Equine Center / Al Galayel Veterinary Pharmacy
State of Qatar
Email: info@algalayelequinecenter.com
Phone and WhatsApp: +974 5029 9920

This Policy is intended to support transparent handling of personal data in accordance with applicable privacy requirements, including Qatar Law No. 13 of 2016 concerning Personal Data Privacy Protection.